Cedric P. Castillo's Resume

CEDRIC P. CASTILLO
Plainfield, Illinois 60586 - US

SUMMARY
A distinguished information technology professional with 18 years expertise in information technology, 8 years of which have been blend together with Interactive Marketing. Directed and managed a diverse interactive and software development group on both onshore and offshore environments.

SUMMARY OF EXPERTISE
Information Technology Executive Management Project Management Sales Support Call Center Customer Service Software Engineering Networking Data Warehousing Product Development SEO / SEM Databases Internet Properties Client/Server Technology Quality Assurance Relationship Building Wireless Technology Offshore Management

WORK EXPERIENCE
SEO Brand Media, Los Angeles, California	December 2007 - March 2010
Chief Technology Officer
Created an offshore Technical Resource Center that was composed of Internet Marketing and Software Development professionals Introduced the use of Software Development Life Cycle methodology and automation tools Architected multiple software development projects for clients Customer Relationship Management System (SugarCRM) Business Intelligence (Cognos, SAP) Lead Management System (custom developed) E-commerce Applications (Packaged with Shipping and Payment integrations) Handled and developed relationship with U.S. and international clients Worked and interfaced with clients such as Comcast, HeidiKlum.com, Globe Wireless and Procter & Gamble Asia Pacific -
The Mortgage Exchange, Sears Tower Chicago, Illinois	October 2002 - November 2007
Senior Director of Information Technology
Spearheaded a Datawarehouse project that provided the marketing department an insight of the mortgage customer's profile Increased lead generation and closing ratio of up to 200% Marketing department were able to efficiently pinpoint campaigns that delivers the desired leads (lower budget cost) Sales department were able to capture customers in a much shorter time period (shorter sales lifecycle) Created the System Development department with the following accomplishments: Headed both in-house and offshore developments Maintenance of all new and existing systems including all of the company's Web Properties Implementation of industry's standard System Development Lifecycle methodology (SDLC) Authored and implemented systems that made the company met its goals of becoming a 90% paperless company within two years -
AT&T Broadband, Oak Brook, Illinois	January 2001 - October 2002
Senior Systems Analyst / Project Manager
Authored, Designed and Developed a mission-critical application still in use nationwide by the Engineering Department in determining Broadband Network Outages; This application has saved the Chicago market $30 Million in its first year in production prior to going nationwide Authored, Designed and Developed a mission-critical application still in use by the Chicago market's Customer Service Department in tracking and escalating customer's service related issues; This application has saved the Chicago market an 8% in customer churn in its first year in production Led the System, Support and Integration (SSI) Project Management and Development efforts -
Computer Systems Institute, Chicago, Illinois	January 2000 - January 2001
Instructor of Web Technologies & Development
Prepared students to work in an Application Development environment using Internet technologies and Internet application development tools. Provided lectures, hands-on, homework assignments, and solutions to real world problems -

EDUCATION
DeVry University, Chicago, Illinois, August 1994 - May 1997
Bachelors of Science in Technical Management

ENTREPRENEURSHIP

NetCoresolutions.com- A leading marketing, outsourcing, and technology services firm. By leveraging distinctive expertise in brand management, technology implementation, managed services and business & IT consulting, NetCore aggressively drives operational excellence and revenue growth for its clients.

FourEyesSquad.com- The company's mission is to provide fast and reliable technical assistance to both business and consumers. Another part of our mission is to be an intellectual and social asset to the community and environment.

HealthTechPros.com- Health Technology Professionals (HTP) has been doing business in the healthcare industry for nearly a decade. HTP started its roots in Joliet's medical corridor, and progressed its services to Chicago and its outlying suburbs. HTP especializes in managed services such as backoffice operation, interactive services and IT consulting.

DebtRescueCentral.com- Debt Rescue Central helps people to overcome their financial difficulties by providing them the ability to negotiate their debt.

ForeclosureRescueCentral.com- With this program, the company's litigation based group would fight for the client's rights as a homeowner by making a Forensic Audit of their loan documents.