Cedric P. Castillo's Resume

CEDRIC P. CASTILLO
Plainfield, Illinois 60586 - US

SUMMARY

A distinguished information technology professional with 17 years expertise in strategic and operational planning, full-scope information technology (IT) service delivery, intranet / internet, e-commerce, call center operations, consulting, customer experience, process reengineering and improvement, financial management, management of outsourced services, negotiations, contracting, private / corporation best practices, and general administration.

SUMMARY OF EXPERTISE
Information Technology Executive Management Project Management Sales Support Call Center Customer Service Software Engineering Networking Data Warehousing Product Development SEO / SEM Databases Internet Properties Client/Server Technology Quality Assurance Relationship Building Wireless Technology Offshore Management

WORK EXPERIENCE
SEO Brand Media, Universal City, California	November 2007 - Present
Chief Technology Officer
Have leveraged the creation of an Offshore Technical Resource Center - 1/2008 Have landed multiple contracts from abroad and the US - throughout 2008 Created the Development Group from ground up that utilizes industry standard methodology such as SDLC - 1/2008 Created an Interactive/Internet Marketing Group from ground up that utilizes a mature process within the first six months of operation - 1/2008 Spun-off the technical/development department as a standalone company (Brand IT Solutions) - 6/2008 Negotiated contract(s) with potential clients such as Comcast Corporate and Comcast-Spectacor - 10/2008 Established a branch office in Naperville Illinois; Spearheaded both data and voice projects and its implementation - 10/2008 Heads the day-to-day operation of 25 Technical FTE in our Offshore Technical Resource Center - ongoing -
The Real Estate Investment Group / The Mortgage Exchange, Sears Tower Chicago, Illinois	October 2002 - November 2007
Senior Director of Information Technology
Implementation and maintenance of all technical aspect of Mike Ditka Resorts / Properties in Orlando Florida Headed both Vendor and System procurement for Voice and Data networks Managed day-to-day operation and maintenance of Voice and Data network for up to 200 plus users Spearheaded the System Development department Voice Network Accomplishments: - Implementation of in-house call center utilizing Genesys Dialer System - Implementation of ACD System for up to 150 plus agents - Project Managed the implementation of off-shore call center in India that started as 20 agents, 1000 agents by end of 2008 Data Network Accomplishments: - Implementation of both Wired and Wireless data network - Implementation and management of data network utilizing best in class devices - Connected multiple net branches - Citrix / Metaframe implementation (thin client) System Development Accomplishments: - Headed all in-house and offshore developments - Maintenance of all new and existing systems including all of the company's Web Properties - Implementation of industry's standard System Development Lifecycle methodology (SDLC) -
AT&T Broadband, Oakbrook, Illinois	January 2001 - October 2002
Senior Systems Analyst / Project Manager
Authored, Designed and Developed a mission-critical application still in use nationwide by the Engineering Department in determining Broadband Network Outages; This application has saved the Chicago market $30 Million in its first year in production prior to going nationwide Authored, Designed and Developed a mission-critical application still in use by the Chicago market's Customer Service Department in tracking and escalating customer's service related issues; This application has saved the Chicago market an 8% in customer churn in its first year in production Led the System, Support and Integration (SSI) Project Management and Development efforts -
Computer Systems Institute, Chicago, Illinois	January 2000 - January 2001
Instructor of Web Technologies & Development
Prepared students to work in an Application Development environment using Internet technologies and Internet application development tools. Provided lectures, hands-on, homework assignments, and solutions to real world problems -

EDUCATION
DeVry University, Chicago, Illinois, August 1994 - May 1997
Bachelors of Science in Technical Management